Delivery and returns

Shipping & Returns

Product returns: after withdrawal, send the unused complete item back in its original packaging within 14 days. Refund (order + original delivery) within 14 days of receipt. Return shipping is paid by the customer unless we made an error. Form: Withdraw from the contract here.

Acrivi supports pizzerias, restaurants and foodservice professionals with a fast and reliable delivery service for pizza ovens, refractory stones, spare parts and professional equipment.

Thanks to our large stock of spare parts and refractory stones, we carefully prepare your orders to help reduce equipment downtime. Our packaging is specially designed to protect fragile products during transport.

We deliver to professionals throughout France and Europe.

If you experience any issue with your order or wish to request a return, our team is available to assist you and quickly find a suitable solution.

Acrivi, your partner for the maintenance, repair and equipment of professional pizza ovens.

Shipping Your Package

Packages are generally shipped within 1 day of payment receipt. They are shipped via Chronopost or pallet transport with a tracking number. Regardless of the delivery method you choose, we will send you a link to track your package online.

Shipping costs include handling and packaging fees as well as shipping charges. Handling fees are fixed, while shipping charges vary depending on the total weight of the package. We recommend combining all your items into a single order. We cannot combine two orders placed separately, and shipping fees apply to each one. Your package is shipped at your own risk, but special care is taken with fragile items. The boxes are appropriately sized, and your items are properly protected.

Country	Deadlines
Pick up your order at our location	By appointment only. Please contact us at 06.13.79.09.57
Mainland France - Chronopost	24/72 H Our delivery times are approximate and do not constitute a formal commitment on our part; however, barring cases of force majeure, we strive to meet the indicated deadlines. Any delay or failure to meet the delivery deadline shall not give rise to any compensation for the customer, unless otherwise expressly agreed by us.
Monaco, Corsica, England	By quote only.
Monaco, Corsica, England	48/72 H Our delivery times are approximate and do not constitute a formal commitment on our part; however, barring cases of force majeure, we strive to meet the indicated deadlines. Any delay or failure to meet the delivery deadline shall not give rise to any compensation for the customer, unless otherwise expressly agreed by us.